• Q I HOW TO ORDER?

    Please shop via below platform:

    Pricing in HKD

    Official WEB pawfumelab.com

    Think of a Style

    Pricing in NTD
    Pinkoi pinkoi.com/pawfumelab

  • Q I ANY STORE?

    From time to time we will attend weekend market or trade fairs. Please watch out announcement.

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  • Q I OFFER FREE SHIPPING?

    I SINGAPORE, MALAYSIA, THAI I
    $398+ I via HK Post Airmail with tracking

    I JAPAN I
    $398+ I via HK Post Airmail with tracking

    I HONG KONG I
    All orders I via Post Office collection
    $198+ I SF Express locker
    $298+ I SF Express doorstep

    I MACAU I
    $298+ I via SF Express doorstep

    I TAIWAN I
    $598+ I via HK Post Airmail with tracking

  • Q I TRANSIT TAKE HOW LONG?

    Approximate for reference. For major holiday cut-off, please read site announcement.

    I SINGAPORE, MALAYSIA & THAI I
    HK POST I +7-10 b.days

    I JAPAN I
    HK POST I +7-10 b.days

    I HONG KONG I
    HK Post I +2-3 b.days
    SF Express I +1-2 b.days

    I MACAU I
    SF Express I +3- b.days

    I TAIWAN I
    HK POST I +7-10 b.days

  • Q I IMPORT DUTIES?

    Overseas customers are solely responsible for import duties or other incidental costs such as your home country VAT duties, if applicable.

    In light of recent changes in some overseas countries‘ import regulations, your local custom may levy import duties if they suspect your accumulated overseas online shopping amount exceeded the tax-free threshold.

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  • Q I CAN GIFT CARD STILL BE USE ON NEW OFFICAL STORE?

    We migrated to new official website on Jan 2022. If you gift card is issued on or before 31 Dec 2021, please contact us direct to place order.

    Your original entitlements, rights & balance remains as before.

    Contact us / CHECK CARD balance 
  • Q I CHECKOUT SYSTEM SAY CAN'T FIND MY CODE

    Contact us 
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  • Q I I CAHNGED MY MIND AND WOULD LIKE A REFUND

    For each order, we check carefully on the items you ordered are of good conditions and thoroughly pack them before dispatch.

    We do not encourage impulse purchase here at Pawfume Lab, and
    therefore, we cannot process return or exchange other than damaged / broken bottle during delivery.

    Due to hygienic reason, we cannot accept return or exchange request for opened products.

  • Q I PRODUCTS ARE DAMAGED WHEN ARRIVED

    We know how disappointing it is. If you find the product is damaged during delivery, please contact us within 3 days upon receipt, with the following details:
    1. your order number
    2. a photo to substantiate the claimed damage

    Contact us 
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